fbpx

Save 15% by using LAUNCH15 at checkout

+++ Launch discount 15% by using LAUNCH15 at the checkout  +++ 
Free shipping on orders of more than one bottle +++

Shipping & Payments

Payment methods, shipping & returns

Payment methods

You can pay with the following payment methods: PayPal, Pay Now, Credit Card

by using one of the following payment provider:

Climate Neutral Shipping

We send your shipment environmentally friendly via the initiative DHL GoGreen. As part of the environmental protection program GoGreen, the CO2 emissions caused by transport are being compensated by climate protection projects.

Both our shipping boxes and the filling material are made of grass paper and are therefore 100% plastic-free.

As soon as your order leaves our warehouse, you will receive an email from us with the tracking number of your parcel. So you can check the status of your delivery at any time at the page DHL.de.

Shipping to a pack station? Please enter the postal number and pack station in the address fields of your order. 

Duration for delivery

The current average delivery time within Germany is between 1 and 2 days and within Europe between 3 and 7 days. As soon as we send the package, you will receive the tracking code by mail and can track the shipment. 

Shipping costs

The shipping costs within Germany are currently € 2.90, to all other countries of the EEA € 7.90. If you order at least 2 bottles, shipping is free of charge.

Customs and import tax

Customs and import taxes are to be covered by the customer. Meerflasche GmbH will enclose the requested documents that provide information about the content of the shipment, but will not cover any costs associated with the import.

Return

As described in the Terms & Conditions and in the Instructions for Cancellation returns are possible within 2 weeks after receipt of order. For this you must do the following:

  1. Send a return request with a short reason for return to [email protected], stating your order number #1234.
  2. After we have opened the return process, you can repack the items. 
  3. Please enclose a note with your return with this information: First and last name, order number. 
  4. You can now return them at your own expense e.g. via DHL GoGreen to the following address Lagerplus GmbH, c/o Meerflasche, Ober der Mühle 30, 42699 Solingen, Germany
  5. As soon as we receive the goods, you will receive a notification and the amount will be refunded to your account.